Refund Policy

Last updated: 20 September 2026 · AdsConnect, Cheruskerstraße 123, 33649 Bielefeld-Brackwede, Germany

1. Purpose

This policy explains when and how fees paid to AdsConnect, Cheruskerstraße 123, 33649 Bielefeld-Brackwede, Germany, can be refunded. It applies in addition to our Terms of Service and to the individual service agreement.

2. What our fees cover

Our fees cover professional services — audits, account restructuring, tracking implementation, campaign management and reporting — delivered over a defined period. They never include media spend, which is charged by the advertising platforms directly to the client's own payment method and is therefore not refundable by us.

3. Free account audit

The initial account audit is provided free of charge and carries no payment and no refund entitlement.

4. Monthly retainers

Retainers are invoiced in advance for the coming service month. If you terminate mid-month in accordance with the notice period in our Terms of Service, the retainer for the current month remains payable because the work for that period is planned and resourced. Any amount invoiced for a month in which no services are performed is refunded in full.

5. Project and sprint fees

For fixed-scope projects such as a 30-day optimization sprint or a tracking implementation, refunds are calculated pro rata on the basis of the milestones delivered at the time of cancellation. Work already delivered and documented is not refundable.

6. Service not delivered

If AdsConnect fails to deliver an agreed deliverable and does not remedy this within 14 days of written notice, you are entitled to a full refund of the amount paid for that deliverable.

7. Right of withdrawal for consumers

If you contract with us as a consumer within the meaning of § 13 BGB, you have a statutory right to withdraw from a distance contract within 14 days without giving reasons. Where you expressly request that we begin work during the withdrawal period, you owe a proportionate amount for services already rendered if you subsequently withdraw. Business clients (§ 14 BGB) have no statutory right of withdrawal.

8. How to request a refund

Send your request in text form to contact@adsconnect.site, stating the invoice number, the amount concerned and the reason. We confirm receipt within two working days and decide within 14 days.

9. Processing of approved refunds

Approved refunds are issued to the original payment method, normally by SEPA bank transfer, within 14 days of approval. Bank charges incurred outside the SEPA area are borne by the client.

10. Chargebacks

We ask you to contact us before initiating a chargeback. Chargebacks raised without a prior refund request may result in suspension of services until the matter is resolved.

Questions about this document? Write to contact@adsconnect.site or call +49 176 69265352.